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FAQ

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General Questions

Finpro offers trade execution with no-dealing-desk intervention and provides access to a deep pool of liquidity and competitive pricing.

Finpro is a No-Dealing-Desk broker, offering professional trading conditions, superior execution technology and access to deep liquidity.

Free educational material, advanced trading tools, free demo trading accounts and 24/5 customer support are available to all of our clients to help them practise CFD trading with the objective of succeeding.

As a strong proponent of transparency and fair trading practices, Finpro guarantees that client funds are fully segregated from the company’s own funds and kept in separate bank accounts in major European banks.

Finpro takes serious precautionary measures to ensure that your personal details are held in absolute confidence. Your passwords are encrypted and your personal details are stored on secure servers and cannot be accessed by anyone, with the exception of a very small number of authorised members of staff.

Finpro uses an automated transaction monitoring and risk-management system to protect clients from any losses beyond their original investment.

Therefore, if you are trading on the MT4 platform, Finpro has the discretionary right to begin closing current open positions, starting from the most unprofitable, when the margin level of your account drops below 25%. If the margin level of your account is equal to, or drops below, 20%, all your open positions will be automatically closed at the current market price, according to our Order Execution Policy.

If you are trading on the MT5 or cTrader platforms, Finpro has the discretionary right to begin closing current open positions, starting from the one requiring the most margin, when the margin level of your account drops below 40%. If the margin level of your account is equal to, or drops below, 30%, all your open positions will be automatically closed at the current market price, according to our Order Execution Policy.

Finpro offers Negative Balance Protection to its clients as part of the Client Agreement, thereby ensuring that clients cannot lose more than their overall investment. Although this is not a regulatory requirement, Finpro provides this service as long as it is accepted in good faith and is not manipulated or abused.

Finpro is a No-Dealing-Desk broker, offering professional trading conditions, superior execution technology and access to deep liquidity.

Free educational material, advanced trading tools, free demo trading accounts and 24/5 customer support are available to all of our clients to help them practise CFD trading with the objective of succeeding.

As a strong proponent of transparency and fair trading practices, Finpro guarantees that client funds are fully segregated from the company’s own funds and kept in separate bank accounts in major European banks.

In the interests of accuracy, the majority of currency pairs are quoted to 5 decimal places. This makes it easier for us to tighten our spreads and offer more competitive prices to our clients. All remaining currency pairs are quoted to 4 decimal places, with the exception of the Japanese yen, which is quoted to 3 decimal places.

We are unable to fully guarantee orders as certain trading conditions including, but not limited to, high market volatility or illiquidity make it impossible for us to execute pending orders at the declared price. Under such conditions, Finpro reserves the right to modify opening and/or closing prices and to fill your order at the next best price.

Placing a stop-loss order may serve as an additional risk-mitigation strategy. However, a stop-loss order is never guaranteed. This is because the price at which the stop-loss order is placed serves as a ‘trigger point’. In the event that the price of the financial instrument being traded reaches the trigger price, your stop-loss order will be treated as a market order and executed at a Volume Weighted Average Price (‘VWAP’) as per the Order Execution Policy. During abnormal conditions and high volatility, a stop-loss order may be executed at a worse price.

We offer competitive floating and fixed spreads on the Finpro MT4 platform.